In these terms and conditions, “us” and “we” means Ally Zillman as Swim Tours Australia ABN 45 276 328 276, “you” and “your” means the person making the booking. By booking with us and paying the deposit or part and full payment, you acknowledge that you have read, understood and agree to be legally bound by these terms & conditions.
GENERAL Reservation and deposit
To confirm your booking, a deposit (the amount varies from trip to trip) must be paid and received by us. Reservations will not be
considered confirmed until the deposit is received. The second payment of 50% of the remaining amount is required 90 days before your
retreat start date. The remaining balance must be paid 60 days before your retreat start date. If your booking is made within sixty (60)
days of the retreat date full payment is required at the time of booking.
Confirmation and final payments
Confirmation of your booking will be made in writing. Final payment is due
sixty (60) days before the retreat starts. Failure to pay the full amount by the due date will result in the booking being released and
resold. Changes to this policy may be made on a ‘case by case’ basis and are made at the complete discretion of Swim Tours Australia.
Credit card charges Credit card payments will be subject to applicable merchant charges.
Tour cancellation fees policy cancellation by you
Cancellations
by you must be made in writing to us. The cancellation date will be effective on the date of receipt by us, and cancellation fees
applicable on a per-person basis. See the refund policy below.
Refund policy
Deposit payments are refundable if cancellation is received, in writing within 7 days of the
initial booking date, except where a booking is made within 60 days of the tour. In this case, full payment for the tour is required and
is non-refundable. All other payments are non-refundable. Changes to this policy may be made on a ‘case by case’ basis and are made
at the complete discretion of Swim Tours Australia.
No refund will be given for missed services including accommodation, swim sessions, boat trips (swims), island tours, workshops,
sightseeing, or other services included in the tour itinerary or other organised travel via us that are not utilised.
Changes to cancellation policy may be made by Swim Tours Australia, because of circumstances beyond our control. You will be advised by
your guide or in writing of any changes as soon as practical. A change of tour date or cancellation may be recoverable through your travel
insurance. No refunds apply for unused portions or services of the tour. It is at the complete discretion of Swim Tours Australia if there
is a change to the application of any credit (full or partial) towards another tour booked through us instead of forfeiture of any
payments.
Cancellation by Swim Tours Australia
We may also cancel a tour due to unforeseen circumstances, natural
disasters or any other event beyond our control that may jeopardise the safety of our group. If a tour is cancelled, you may choose to
reschedule to another tour. We are not responsible for any incidental expenses that may have been incurred as a result of booking
connecting flights, or additional travel-related items.
Pricing policy
All quoted prices are per person. All prices are in AUD unless stated otherwise. Prices
include single or twin occupancy accommodation (as specified), program planning, handling and operational charges. You are responsible for
all travel costs to arrive at the destination where the retreat will commence (unless stated otherwise). The quoted price is not
valid with any other offer. We are under no obligation to give a breakdown costs involved in any itinerary. Pricing may vary throughout
the year as a result of conditions beyond our control. Pricing updates will be made via the Swim Tours Australia website and
directly to each customer in writing.
Changes to the itinerary
We anticipate no changes to our published tour itineraries we will make every
effort to ensure all itineraries are accurate. If we make a major change to the tour we will inform you as soon as possible before
departure. Changes may be made as a result of weather conditions. If, for any reason, we are forced to change your booking or part of it
for reasons beyond our control during the actual tour, we bear no responsibility and reserve the right to vary the itinerary and give you
prompt notice of any changes with as much notice as practical. We also reserve the right to change the daily itinerary on the tour
due to weather conditions or circumstances beyond our control. These decisions are final and may not be disputed during or after the tour.
You may not make any claim for compensation should the itinerary be changed.
Exclusions
The tour price does not include the following items (unless noted in the itinerary): international
airfares, domestic airfares, pre or post-tours, room upgrades, meals outside of the tour program, alcoholic beverages, and hotel
incidentals. It is your responsibility to ensure the settlement of any charges made by a hotel (all hotels require your ID and validation
of a credit card upon check-in) for extra services ordered directly by you such as room service, mini bar, laundry, and communication
charges such as telephone, fax, email or items of a personal nature.
Inclusions
Tours include all accommodation as noted in the itinerary, meals as specified, transfers (if
stated), and activities noted in the itinerary.
Minimum age
You must be at least eighteen (18) years of age at the time of the tour to attend. If you are
under this age you must notify us of the parent or guardian who is eighteen (18) years or older who will be your guardian. We have the
discretion to decline your application to attend the tour if we are not satisfied that the guardian is a suitable person.
Conduct and medical advisories
To enjoy the program as intended, a reasonable level of fitness is required,
as there is swimming and walking as well as other physical activity. You should have the capacity to participate without any assistance.
If you have any medical, physical, or other condition including disabilities or injuries that could create a risk to you or other members
of the tour, we require notice before booking. Our groups are led by a tour host The host reserves the right to decline your
booking application or to remove you from a tour, at your expense, if your conduct is deemed incompatible with the group or your health
condition or mobility may risk and impact your safety, health or full participation or that of other retreat travellers. Should you require
or request medical attention during the travel, such attention will be provided by locally available healthcare officials and at locally
available facilities. In such events, we are not liable for any direct or indirect costs, losses or expenses incurred by you for
such health service costs incurred nor in the quality of medical care or medical services rendered. Should you have any questions or need
any clarification about a specific program please ask for details at the time of booking.
Travel insurance is strongly recommended to cover unforeseen circumstances.